We Want You:

• Bachelor's Degree or Diploma in Information Technology or related field.
• Internationally recognised certifications in Microsoft technologies (MCSA, MCSE, or similar).
• Linux+ or equivalent certifications.
• 6+ years in a senior technical role with a proven track record of managing enterprise-level systems.
• Extensive experience managing enterprise VoIP solutions such as Asterisk and Avaya.
• Strong expertise in IP networking and protocol management.
• Proficiency in scripting languages such as Python, PowerShell.
• Extensive experience with Microsoft technologies, including Office 365, Exchange, and SharePoint (advanced knowledge preferred).
• Hands-on experience with cloud environments (Microsoft Azure, AWS, etc).
• Advanced knowledge of security frameworks, disaster recovery, and business continuity planning.
• Proven leadership and time management skills, with experience training and mentoring junior engineers.
• Expertise in managing and optimizing IT infrastructure in high-availability, mission-critical environments.

Technical Leadership & Output

• Oversee the administration and optimization of Windows/Linux networks, servers, desktops, and laptops in a mission-critical, 24x7 environment.
• Manage and enhance Windows Server, Active Directory, Group Policy, and Exchange environments.
• Maintain VMWare environments.
• Maintain Endpoint applications.
• Lead disaster recovery and business continuity planning, recommending and implementing solutions.
• Ensure timely installation of patches, updates, and service packs, with a focus on proactive system maintenance and performance optimisation.
• Manage and enhance enterprise IP networks, ensuring high availability and performance in 24x7 environments.
• Conduct advanced research into networking issues, system updates, and emerging technologies.
• Administer Microsoft Office 365 and associated applications, ensuring optimal configuration and end-user experience.
• Provide high-level support and configuration for Microsoft Exchange and Office 365 infrastructure.
• Troubleshoot and resolve complex issues with MS Office O365, Exchange, and other business-critical software.
• Oversee the setup and management of new user systems, ensuring all hardware, software, and services are configured efficiently.
• Maintain a high level of operational security, ensuring systems are protected against threats and vulnerabilities.
• Take ownership of routine system monitoring, audits, and performance analysis to maintain system integrity and security.
• Develop, mentor, and lead a team of junior Systems Engineers and IT support staff.

• Collaborate closely with other senior engineers and other departments to ensure systems and solutions align with business objectives.
• Work with senior leadership to define and implement IT infrastructure improvements and upgrades.
• Play a key role in the management and optimisation of backup solutions, ensuring business continuity in the event of system failure.
• Provide leadership and technical guidance on handling complex issues, offering training and support to 1st, 2nd, and 3rd-level engineers.
• Take a proactive approach to identifying potential issues, system weaknesses, and opportunities for improvement.

• Approach your work with curiosity and a commitment to continuous learning and improvement.
• Stay informed of industry trends and be willing to explore new technologies and solutions.
• Foster collaboration within your team, contributing to a culture of shared success.
• Offer guidance and support to fellow team members, ensuring collective growth and success.
• Lead by example, upholding the highest standards of ethics and professionalism.
• Demonstrate forward-thinking by proactively identifying risks and proposing effective solutions.
• Communicate effectively to ensure smooth project execution, collaboration, and problem-solving.
• Go above and beyond to ensure systems run optimally, especially in high-pressure situations.
• Prioritise personal growth while remaining true to the company's values and mission.